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Membership

How will I receive my exclusive perks?

Membership has tons of chill perks. We'll send members-only discounts, exclusive early access to new products, and surprise gifts straight to your email. Pro tip: the longer you’re with us, the greater the rewards!

How can I use dedicated member support?

Our member support team is here for you via text and email to help with any and all things Not Pot. Swap a product, change order frequency, ask a question, or just say "high"!

Can I still take advantage of deals for non-members?

Yes! While you do get special pricing as a subscription customer, you can take advantage of regular promotions by checking out outside of your subscription account!

How do I manage my subscription?

After you've subscribed to one of our products, you'll have your own subscriber login. If you already have a subscription, you may access the login here.

Do I get the discount on all orders or just my first purchase?

When you become a member, you save $4.20 on every single item in your subscription and free shipping forever. It’s that simple! On top of that, you'll also get exclusive offers on new products and special access to limited-time promotions.

When will my orders be delivered?

We'll send your shipment as soon as you get your order confirmation. It usually takes around 3-7 business days to arrive. You'll also get notified before each shipment recurs just in case you need to skip or pause.

Am I able to change what I receive each month?

Yes! You may change, add, or remove products within your existing subscription plan. To edit, log in to your subscriber account here. Your subscription schedule will not be affected.

Am I allowed to skip a shipment?

Yes, you can easily skip your subscription anytime through your subscriber account. You may access the login here.

Am I allowed to pause my subscription?

Yes, you can pause your subscription anytime. Don't worry, we don't charge any fees for this. It just puts things on hold until you're ready to come back. You'll still remain a member and receive members-only deals!

Can I cancel my membership at any time?

Yes, we offer easy cancellation, anytime. You may cancel in your account settings, or contact our member support team via email or text.